Effective Date: August 27, 2026

Last Updated: August 27, 2026

Welcome to Whatsup i-Tech.

These Terms and Conditions ("Terms") govern your access to and use of our website and the general services, information, consultations, demonstrations, quotation requests, and communications made available through or in connection with it.

By accessing or using our website or submitting a request through it, you acknowledge that you have read and understood these Terms and agree to comply with them.

If you do not agree with these Terms, please do not use our website or services.

1. About Whatsup i-Tech

Whatsup i-Tech provides ready-made software solutions, software consultation, implementation, onboarding, support, website solutions, and related digital and business services.

Our solutions may include:

• E-commerce software

• School management systems

• ERP software

• Inventory management systems

• Point of Sale (POS) solutions

• CRM software

• HRM solutions

• Business websites

• Portfolio websites

• Newspaper and media websites

• Software implementation and customization

• Consultation and demonstrations

• Technical and customer support

• Other business software and digital solutions

2. Acceptance of These Terms

By accessing or using our website or services, you agree to comply with these Terms and applicable laws and regulations.

If you use our website or services on behalf of a company or organization, you represent that you have appropriate authority to act on its behalf.

Specific software products and paid services may be subject to separate quotations, proposals, orders, licenses, subscriptions, statements of work, or service agreements.

Where a specific written agreement conflicts with these general website Terms, the specific agreement will govern the relevant product or service to the extent of the conflict.

3. Permitted Website Use

You may use our website for lawful purposes, including to:

• Learn about Whatsup i-Tech

• Review our products and services

• Request information

• Request a demonstration

• Request a consultation

• Request a quotation

• Submit business requirements

• Contact our team

• Communicate regarding our products or services

You must not misuse the website or interfere with its normal operation.

4. Software and Service Information

Information on our website provides a general description of our products and services.

Features, modules, integrations, technical requirements, availability, implementation requirements, pricing, support, and other details may vary depending on:

• The selected software or package

• Customer requirements

• Customization requirements

• Third-party integrations

• Subscription or licensing arrangements

• Applicable quotations or agreements

A feature shown on our website, advertisement, promotional material, or demonstration is not necessarily included in every product or package.

Customers should confirm applicable features, scope, pricing, and requirements before purchasing a product or service.

5. Demonstrations and Consultations

Whatsup i-Tech may provide product demonstrations, consultations, meetings, assessments, or similar services.

Demonstrations are intended to illustrate the general functionality of a product or solution.

Unless expressly agreed otherwise, a demonstration does not guarantee that:

• Every demonstrated feature is included in every package

• Every integration is available

• Custom functionality is included without additional cost

• A product will meet every unique business requirement

• A specific implementation timeline will apply

Specific requirements should be confirmed through the applicable quotation, proposal, order, or agreement.

6. Quotations and Proposals

Quotations and proposals are generally based on the requirements and information available to us when they are prepared.

Prices, scope, features, and timelines may change if:

• Customer requirements change

• Additional features are requested

• Additional customization is required

• Third-party costs change

• Technical requirements change

• Additional work becomes necessary

A quotation or proposal does not create a binding obligation unless accepted or confirmed in accordance with its applicable terms.

7. Pricing and Payment

Pricing may depend on factors including:

• Selected software or package

• Features and modules

• Number of users or locations

• Customization

• Implementation

• Integrations

• Hosting

• Support

• Training

• Data migration

• Additional services

Applicable prices, taxes, payment schedules, renewal terms, and other payment conditions will be stated in the relevant quotation, proposal, invoice, order, subscription, or agreement.

Customers should review applicable payment terms before confirming an order.

8. Software Licensing and Usage

Where software is provided through a license, subscription, hosted service, or other usage arrangement, your rights are governed by the applicable agreement.

Unless expressly authorized, you may not:

• Copy or redistribute our software

• Resell or sublicense it

• Provide unauthorized third parties with access

• Attempt unauthorized access to source code

• Reverse engineer software except where applicable law expressly permits

• Remove copyright or proprietary notices

• Circumvent technical restrictions or security measures

• Use software for unlawful purposes

Purchasing software implementation, customization, licensing, or subscription services does not automatically transfer ownership of Whatsup i-Tech intellectual property.

9. Customization and Implementation

Some customers may request:

• Software customization

• Configuration

• Integrations

• Data migration

• Implementation

• Additional modules

• Other development services

The applicable scope should be defined in a quotation, proposal, statement of work, or other agreement.

Work requested outside the agreed scope may require:

• Additional fees

• Additional development time

• Revised delivery dates

• Technical evaluation

• A separate quotation

10. Customer Responsibilities

Customers are responsible for providing reasonably accurate and complete information necessary for requested services.

Depending on the project, this may include:

• Business requirements

• Content

• Product information

• Images and media

• Domain or hosting information

• Required system access

• Third-party permissions

• Data for migration

• Approvals

• Testing

• Feedback

Delays in providing necessary information, approvals, access, or feedback may affect delivery or implementation timelines.

11. Customer Data

Customers are responsible for information they collect, upload, store, or process using their business software.

Customers should ensure that they have appropriate authority and lawful grounds to collect and process such information.

Customers are also responsible for:

• Managing authorized users

• Assigning appropriate permissions

• Protecting account credentials

• Using the software in accordance with applicable law

• Maintaining appropriate internal policies where necessary

Our processing of personal information is further described in our Privacy Policy and any applicable product-specific agreement.

12. Accounts and Security

Where a service requires an account, you are responsible for:

• Maintaining the confidentiality of your credentials

• Using appropriate security practices

• Restricting unauthorized access

• Providing accurate account information

• Informing us of suspected unauthorized access where appropriate

You must not intentionally access another person's or organization's account without authorization.

13. Third-Party Services and Integrations

Our website or software may use or integrate with third-party services, including:

• Hosting providers

• Domain providers

• Payment services

• Messaging services

• Email providers

• Social media platforms

• Analytics providers

• APIs

• Cloud services

• Plugins or extensions

• Other software providers

Third-party services operate under their own terms, policies, pricing, and technical requirements.

Whatsup i-Tech cannot guarantee the continued availability, compatibility, functionality, pricing, or policies of independent third-party services.

14. Social Media and Advertising Platforms

Whatsup i-Tech may advertise and communicate through Facebook, Instagram, WhatsApp, Messenger, and other third-party platforms.

Your use of those platforms is also governed by their respective terms and policies.

Information voluntarily submitted through advertisements, lead forms, or communications may be handled in accordance with our Privacy Policy.

15. Intellectual Property

Unless otherwise stated, intellectual property made available by Whatsup i-Tech, including applicable:

• Software

• Source code

• Website design

• Graphics

• Logos

• Branding

• Text

• Documentation

• Videos

• Images

• Demonstration materials

• Marketing materials

• User interfaces

is owned by, licensed to, or otherwise lawfully used by Whatsup i-Tech and is protected by applicable intellectual-property laws.

These Terms do not transfer ownership of Whatsup i-Tech intellectual property to you.

16. Customer Materials

Customers remain responsible for materials they provide, including:

• Text

• Images

• Logos

• Trademarks

• Videos

• Documents

• Databases

• Product information

• Other content

By providing such materials, you represent that you have the rights, permissions, or authorization necessary for their intended use.

17. Testimonials and Promotional Materials

Where appropriate permission or other lawful authorization exists, Whatsup i-Tech may publish customer testimonials, reviews, success stories, photographs, videos, interviews, company names, logos, or similar promotional materials.

Questions or concerns regarding promotional content may be sent to info@whatsupitec.com.

18. Website and Service Availability

We aim to provide reliable website and service availability, but uninterrupted operation cannot be guaranteed.

Services may occasionally be affected by:

• Scheduled maintenance

• Emergency maintenance

• Software updates

• Server or hosting problems

• Network failures

• Security incidents

• Third-party failures

• Technical problems

• Events outside our reasonable control

Specific service-level commitments, if offered, will be stated in the applicable service agreement.

19. Software Updates

Whatsup i-Tech may release:

• Updates

• Bug fixes

• Security patches

• Improvements

• Interface changes

• Feature modifications

Updates may change the appearance or operation of certain features.

Specific maintenance or version commitments will be governed by the applicable product or service agreement.

20. Support

Support availability, channels, response expectations, maintenance coverage, and included services may vary according to the applicable product or package.

Unless expressly included, requests for substantial:

• New features

• Custom development

• Integrations

• Data migration

• Redesign

• Additional modules

• Training

• On-site services

may require additional fees or a separate quotation.

21. Prohibited Activities

You must not use our website or services to:

• Violate applicable law

• Commit or facilitate fraud

• Gain unauthorized access to systems

• Introduce malware or harmful code

• Interfere with website or service operation

• Circumvent security controls

• Collect information unlawfully

• Infringe intellectual-property rights

• Impersonate another person or organization

• Abuse or intentionally overload systems

• Conduct other unlawful or unauthorized activities

We may restrict access where reasonably necessary to address misuse, fraud, security threats, or unlawful activity.

22. Privacy

Our collection, use, storage, protection, and sharing of personal information is described in our Privacy Policy.

The Privacy Policy should be read together with these Terms where applicable.

23. Cookies and Analytics

Our website may use cookies, analytics tools, pixels, tags, and similar technologies for functionality, performance, analytics, advertising measurement, conversion tracking, and marketing.

Additional information is available in our Privacy Policy and any applicable cookie notice.

24. Accuracy of Website Information

We make reasonable efforts to keep website information useful and accurate.

However, website content may occasionally contain:

• Typographical errors

• Outdated information

• Technical inaccuracies

• Pricing changes

• Feature changes

• Availability changes

We may correct or update website information when appropriate.

For purchasing or implementation decisions, the applicable quotation, proposal, order, invoice, or written agreement should be relied upon instead of general website information alone.

25. No Guarantee of Business Results

Software can assist business operations, but results depend on many factors outside our control.

Unless expressly guaranteed in writing, Whatsup i-Tech does not guarantee:

• Increased revenue

• Increased sales

• Increased website traffic

• Particular search-engine rankings

• Particular advertising results

• Specific business growth

• Particular cost savings

• Specific operational outcomes

Customers remain responsible for their business decisions and operations.

26. Disclaimer of Warranties

To the extent permitted by applicable law, our general website and website information are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, completely secure, or suitable for every business requirement.

Specific warranties relating to purchased software or services, if any, will be governed by the applicable written agreement.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Whatsup i-Tech will not be liable for indirect, incidental, special, consequential, or similar losses arising solely from use of or inability to use our general website or services, except where liability cannot lawfully be excluded or limited.

Product-specific limitations of liability may be stated in the applicable written agreement.

Nothing in these Terms is intended to exclude or limit liability where doing so is prohibited by applicable law.

28. Indemnification

To the extent permitted by applicable law, you are responsible for claims, losses, or expenses resulting from your unlawful use of our website or services, violation of these Terms, or materials you provide without necessary rights or authorization.

Product-specific indemnification obligations may be set out in applicable agreements.

29. Suspension or Termination

We may suspend or restrict access where reasonably necessary because of:

• Violation of these Terms

• Non-payment where payment is required

• Fraud or suspected fraud

• Security threats

• Unauthorized access

• Abuse

• Illegal activity

• Material breach of an applicable agreement

Termination rights relating to paid services will also be governed by the applicable order, subscription, license, quotation, or service agreement.

30. Third-Party Websites

Our website may contain links to third-party websites or services.

Whatsup i-Tech does not control those websites and is not responsible for their content, availability, privacy practices, security, or terms.

You should review applicable policies before using third-party services.

31. Changes to Products or Services

We may update, improve, replace, discontinue, or modify website features, product information, or service offerings.

Where changes affect an existing paid customer, the applicable agreement will determine the customer's relevant rights and obligations.

32. Changes to These Terms

We may update these Terms from time to time to reflect changes in our:

• Website

• Products and services

• Business practices

• Technology

• Security requirements

• Legal or regulatory requirements

When changes are made, we may update the Last Updated date shown at the beginning of these Terms.

We encourage you to review these Terms periodically.

33. Governing Law

These Terms are governed by and interpreted in accordance with the applicable laws of Bangladesh, subject to any mandatory legal rights or requirements that may apply.

34. Dispute Resolution

If a dispute arises regarding our website or services, we encourage you to contact Whatsup i-Tech first so we can attempt to resolve the matter directly.

Where a dispute cannot be resolved informally, it may be submitted to a competent court or authority in Bangladesh, subject to applicable law and any different dispute-resolution procedure agreed in a specific written contract.

35. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

36. No Waiver

Failure by Whatsup i-Tech to immediately enforce a provision of these Terms does not necessarily waive our right to enforce that provision later.

37. Entire Agreement

These Terms should be read together with our Privacy Policy and, where applicable, any quotation, proposal, order, license, subscription, statement of work, or service agreement.

Specific written agreements may contain additional or different terms relating to particular products or services.

38. Contact Us

If you have questions regarding these Terms and Conditions, please contact:

Whatsup i-Tech

Flat #15/C, Confidence Tower
Kha-9, Shahjadpur, Gulshan
Dhaka, Bangladesh, 1212

Phone: +8801857043577
Email: info@whatsupitec.com